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Contract Hire and Leasing Guide


PCP fair wear and tear guide
All Vehicle Contracts Contract Hire and Leasing Guide - PCP fair wear and tear guide
  • PCP fair wear and tear guide


    If you choose to return your vehicle under the terms of your PCP agreement the finance company will expect the vehicle to be returned in good condition and serviced to the manufacturer’s standard.
    Fair wear and tear is acceptable so to avoid confusion, we have set out to define what is acceptable and what is unacceptable.

    Acceptable vehicle return standards


    Windscreen and windows - Surface chips with no spreading cracks, professionally repaired minor chips
    Paintwork - Stone chips on forward-facing panels which are consistent with the age and mileage of the vehicle, scratches that can be polished out, small areas of chipping including door edge chipping provided that the base coat has not been penetrated and there is no corrosion, light scratches and abrasions up to 25mm long are acceptable, as long as they have not penetrated the base coat

    Door Mirrors - Small marks not through to base coat or primer,

    Lamps/Lenses - Small areas of surface chipping

    Wheels and wheel trims - Light scratches limited to less than 50% of the wheel rim, corrosion not caused by wheel rim damage, light scuffs on the rim edge of wheel trims, minor scuffing to the outside edge of alloy wheels and trims

    Interior - Normal wear and tear to carpets, trim, upholstery and seat cover/trim, repairs of a high and acceptable standard, vinyl or hard plastic repairs of a high and acceptable standard

    Bumpers and trims - light scuffing to non-painted parts including the rear bumper from loading/unloading, minor damage/distortions up to 25mm with no paintwork damage

    Tyres - Correct size and speed ratings, minimum 2mm tread depth across all treads including the spare, returned with a spare wheel or space-saver spare wheel fitted with tyres that carry the European Standard ‘E’ mark (or a complete tyre inflation kit), the minimum legal standard for tread depth and sidewall condition, tyre type, size and speed rating recommended by the vehicle manufacturer including spare

    Mechanical condition - No sign of abuse or neglect, brake discs free from damage caused from worn-out pads, up-to-date service history, with no coolant or other warning lights active, clutch, engine and gearbox with no excessive noise suggesting that a mechanical fault is present, free from damage to the underside of the vehicle, serviced and maintained by a main franchise dealer or authorised repairer as soon as the service light illuminates

    Unacceptable vehicle return standards

    Windscreen and windows - Scratches and cracks in glass, stone chips with signs of cracking, windscreen scratches caused by faulty wiper blades

    Paintwork - Excessive chips that affect the vehicle's appearance, scratches affecting the vehicle’s appearance, previous body repairs with poor colour match, ripples, preparation marks, visible over spray, masking lines or excessive dirt in paint, dents on high-profile panels such as bonnets and wheel arches, underbody damage that affects the vehicle’s structure or warranty, unprofessional repairs, damage caused by contamination such as bird lime, scratches longer than 25mm

    Door Mirrors - Missing, cracked, badly scuffed, damaged or not working correctly

    Lamps/Lenses - Broken, damaged or holed lenses with minor chips affecting the vehicle’s appearance or the lamp’s performance
    Wheels and wheel trims - Scoring and other damage to the wheel surface, bad scuffs and dents to alloy wheels or wheel covers, damage to the main body of the wheel, cracked or split wheel trims

    Interior - Unclean and stained upholstery, including boot linings burns, tears or damage, smoking, pet animal odours or damage to trim from cigarette smoke or pet animals of any kind, damage caused by removing phone kits, burns or cuts to trim, seat covers, headlining and floor coverings, stains or permanent discolouration, removal of original/retro fitted items, for example DVD screens, all original in-car entertainment equipment must be intact and operate correctly, optional extras fitted by the manufacturer or dealer should be returned with the car unless otherwise agreed with the leasing company

    Bumpers and trims - Scratches, cuts, gouges, poor smart repairs, distortion that affects the vehicle’s appearance,

    Boot - Missing spare wheel, jack and other tools, if originally supplied, not stowed properly and not in good working order

    Tyres - Uneven wear, incorrect speed rating, remoulds or tyres without a European Standard ‘E’ mark, any bulge, gouge, crack, cut, plugged or torn sidewall, under minimum 2mm tread depth across all treads, including the spare, incorrect tyre type or speed rating

    Mechanical condition - Not maintaining or servicing the vehicle in accordance with the manufacturer’s recommendations, work done by non-manufacturer’s authorised service centres, presenting an incomplete service history

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